Systems design, she writes, can "design elements within the ecosystem to empower people to make change" by:
- designing incremental change
- engaging in futures-thinking
- and practicing codesign.
In applying systems design to education, Andreya sees parallels to the role of design in healthcare:
Healthcare and education tend to be rigid, locked into doing things in particular ways, so it is necessary to start small by building internal allies who will commit to acting on new processes. Acting on the information gained from users and communities is critical to building the trust and buy-in necessary to sustain impact at the systems level. A person’s learning and health are a reflection of their relationship and experience with the products and services that institutions provide. Patient and learner engagement can be much more successful if those products and services are rooted in the context of the user — at the human level.