Chris Miller is a researcher and educator working at the intersection of anthropology, design, and business. Her ethnographic study of process formalization and the relationship between innovation and formalization at a Tier One automotive supplier focused on the social and organizational dimensions of innovation processes. As a design anthropologist, her work is explicitly interventionist and transformative, which allows her to engage in all phases of the design process. Chris’s research interests include socio-technical systems and the ways in which sociality and culture influence the design and adoption of new products, processes, and technologies.