Future Perfect: What comes after human centered design?

Over the past few decades, the design profession has flourished. As a field, we have gained recognition for our ability to humanize technology and put people at the center of corporate innovation. 'Human-centered design,' has been at the center of this renaissance, providing a transparent framework that exposes our rationale and demystifies our process.

We're now approaching a turning point, however, where our focus on the "user," their "problems," and "needs" is no longer sufficient. In the increasingly complex, interdependent technological environment we design for, we need new approaches to work with empathy, not just for the "user," but for every participant in the system we seek to change.

About the speaker

John Payne is founder and Managing Director at Moment , a digital strategy and design consultancy with offices in New York and Chicago. He is a past co-chair of Interaction 17, and EPIC 2012 and sits on the board of Public Policy Lab, a non-profit service design consultancy dedicated to creating more helpful public services for low-income and disadvantaged Americans.