Director of User Experience Design at Tableau, a Salesforce Company
In addition to her current Adjunct Faculty position at the Institute of Design (ID), JoEllen Kames served as guest lecturer at MIT (2009–14) and at Northwestern University’s Kellogg School of Management (2011–15). JoEllen received a bachelor of arts degree in history from the University of Illinois at Urbana-Champaign, and a bachelor’s of fine arts in communication design from the University of Illinois at Chicago.
JoEllen is Director of User Experience Design at Tableau, a Salesforce company (previously Narrative Science). Powered by artificial intelligence, Tableau is redefining the future of data analytics with products that write stories from data to drive understanding and results. Prior to that, JoEllen was Portfolio Lead and Vice President at Northern Trust. There, she built new research and design capabilities and led a multidisciplinary team in defining a framework for meaningfully measuring digital experience metrics using a variety of data sources (2016–19). Before then, JoEllen was Senior Director of the Human Centered Design Studio within the United Healthcare Innovation Center of Excellence (2014–16), where she led ethnographic research + interaction design projects focused on population health. JoEllen was at Motorola from 2005 to 2014, ultimately serving as Senior Principal, Research + Design Strategy, Motorola Mobility.
Kames, JoEllen, Frank R. Bentley, Rafiq Ahmed, Rhiannon Sterling Zivin, Lauren Schwendimann. 2010. “Contacts 3.0: Bringing Together Research and Design Teams to Reinvent the Phonebook.” In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems.