I am an independent design consultant, researcher and teacher. In my design practice I use research methods to help solve problems and inspire change.

I work as an independent consultant on innovation teams in business, healthcare and education. I help clients arrive at new concepts for products, services and experiences. I work with leaders to better understand the user of their products and services, and identify new opportunities. Together we develop and implement strategy based on business needs and organizational culture. My clients include Steelcase, Wrigley and McDonald's Corporation.

I am an Adjunct Associate Professor, Design Research in the School of Design at University of Illinois at Chicago.

Specialties: User Experience, User-centered design process, ethnographic research methodology, analysis and synthesis of research data, team leadership and change management.