Mark is an award-winning service designer who will bring his extensive design background and broad experience in qualitative and quantitative research methodologies to the ID curriculum. Prior to joining IIT Mark was VP of Design at UnitedHealthcare, and Managing Director of IDEO Chicago where he worked on projects that include reinventing retail banking for State Farm, designing a new service strategy
for Walgreens, and developing a healthcare toolkit called Gutcheck that helps patients achieve better cancer-screening outcomes. Mark’s diverse design background includes clothing and jewelry design in New York, and 5 years as a technology futurist at Accenture.

Related Courses:
Service Systems Workshop