Santosh Basapur is an Adjunct Faculty lecturer and planning coordinator for human factors and systems design at IIT Institute of Design (ID). His expertise is in using methods from various domains like human-computer interaction (HCI) factors, social sciences, and anthropology and applying them to user-experience (UX) research. At ID, where Santosh first lectured in 2013, he helps guide the next generation of designers tackling complex systems of healthcare, focusing on innovative systems research and design processes. A widely published author and presenter, Santosh also has numerous US patents. He received a PhD in design from the Institute of Design and a master’s degree in industrial and systems engineering with a major in human factors from the State University of New York at Buffalo. Santosh also has a bachelor’s in mechanical engineering from Karnatak University.

Industry Experience

Outside ID, Santosh is Director of Project Management at Rush University Medical Center, where among other things he nurtures a people-centered culture of innovation and leads projects through cross-disciplinary research programs and education. He originally joined Rush as an Administrative Fellow before becoming Director of Design – Business Processes in 2018.

Santosh also is Principal and Founder UX Yantra Inc., established in 2014 as a boutique user experiences consulting firm, with clients like Gogo Air, Salesforce, and Akta Inc. From 2013 to 2018, he served as Chief Experience Architect at Vizlore, a company that innovates and architects smart experiences using a proprietary IoT platform.

Prior to that, Santosh was at Motorola Research Labs and Motorola Mobility, a Google company, as a Principal Staff Scientist in User Experience Research from 2011 to 2013. In his ten years of research and patenting new technologies at Motorola, Santosh led innovative user research and experience design projects for Smart Media Experiences, Connected Home, and Wellness Experiences. He first joined Motorola as a human factors engineer in in 2004.

Speaking and Publishing

Santosh’s invited speaking roles and panel sessions include “Designing Undesired Services” (Service Design Week, Chicago, 2019); “Design and Innovation of Systems with Smart Technologies” (keynote, Human-Centered Design Conference, Leuven, Belgium, 2016); and “User Experience Research and Design in Energy Sustainability” (Industrial Design Program, Kyushu University, Japan, 2015). His work has appeared in outlets such as Proceedings of the 3rd International Conference on Intelligent Human Systems Integration (IHSI 2020): Integrating People and Intelligent Systems and Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI).

Select Work

Basapur, Santosh and Keiichi Sato. 2020. “‘Meanings’ Based Human Centered Design of Systems,” Proceedings of the 3rd International Conference on Intelligent Human Systems Integration (IHSI 2020): Integrating People and Intelligent Systems. T. Ahram, W. Karwowski, A. Vergnano, F. Leali, and R. Taiar, eds.: 573–79.

Garfield, C. G., Y. S. Lee, R. A. Christie, K. L. Jackson, and Sandosh Basapur. 2020. “NICU2HOME: An mHealth Smartphone Intervention to Support Parenting Self-Efficacy in the NICU from Admission to Discharge and 30 days at Home.” In Pediatric Academic Societies (PAS) 2020 Meeting

Schlotman, K., T. Quinn, C. Glover, Santosh Basapur, and J. Greenberg. 2020. “A Nursing Assessment of ICU Rounding Summaries.” American Thoracic Society Conference (ATS 2020) Thematic Poster Session: How We Manage Critical Care In and Out of the ICU.

Bulger, J., T. Quinn, C. Glover, Santosh Basapur, and J. Greenberg J. 2020. “Impact of Daily Written Summaries of Intensive Care Unit Rounds on Family Engagement: A Pilot Study.” Proceedings of the American Thoracic Society Conference (ATS 2020).

Dec, Isabel, Evan Chan, and Santosh Basapur. 2018. “Sway: An Adaptive Travel Platform,” Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI).

Select Patents

Basapur, Santosh. Providing secondary content to accompany primary content item. Patent US Patent CS39840, issued in 2017.

Basapur, Santosh. Media-related informational processing system. US Patent CS39139, issued in 2016.