No Lost Bags
By Aman Bhardwaj | Ayaka Uriu | Jorge Martínez Arana | Rosanna Lederhausen | Urvi Bidasaria
May 11, 2023
The Future of Air Travel: No Lost Bags
Our team worked with United Airlines to develop a framework for improving the baggage process in the airline industry. We identified three concepts to improve the process: at-home baggage check-in, smart tags, and a baggage assistive guidance system. The system would codify this know-how and present it through an augmented reality headset that guides employees with in-context instructions. These concepts can be further developed and implemented by United Airlines to improve the customer experience and reduce lost bags.
- Class: Innovation Methods
- Instructor: Jeremy Alexis
- Project Partner: United Airlines