No Lost Bags

Our team worked with United Airlines to develop a framework for improving the baggage process in the airline industry. We identified three concepts to improve the process: at-home baggage check-in, smart tags, and a baggage assistive guidance system. The system would codify this know-how and present it through an augmented reality headset that guides employees with in-context instructions. These concepts can be further developed and implemented by United Airlines to improve the customer experience and reduce lost bags.