I’m a design-led innovation specialist with expertise leading and developing teams to create breakthrough innovative products, services, and customer experiences. Most recently helped lead the experience redesign of the grievance and appeals process at Humana Inc. and am now leading external partnerships and engagement at the Institute of Design.
Deep expertise in human-centered design methods, research, and capability building for global clients in financial services, CPG, consumer banking, manufacturing, mining, and healthcare. I also frequently lecture and teach on the subjects of design strategy, research, and leadership.
Industry Expertise: Financial Services / Manufacturing / Consumer Goods / Music & Entertainment / Travel, Hospitality & Leisure / Healthcare